Dankoleum Sole Trader, Unit 5, Youngs Court, Charlotte Despard Avenue, London SW11 5JD , United Kingdom, is referred to below as "Dankoleum".
Dankoleum reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your perpetual use of the website will denote your acceptance of said Terms and Conditions.
Despite any change we might make, you do have certain rights as defined by Consumer Rights Act 2015; the most exercise right being the change of mind and getting a full refund up to 14 days after receiving your order, provided the product hasn’t been considerably consumed or damaged or provided it has been received in the non-usable state.
This page, along with the documents invoked in it represent the terms and condition of use of the website https://www.dankoleum.com, referred below as “Website” Please read these Terms carefully before you start an order on this website.
By using this website, you abide to its Terms and Conditions. If, by any chance, you find any part of this webpage disagreeable, please refrain from continuing to browse or order anything from it.
The purpose of the website is to help you choose the right product by presenting it fully as well as guiding you through the process. We aim to disclose as much information as possible for the customer to comprehend the nature and benefits of the product, however, due to complexity of oil’s compounds it is not always possible and we advise you to look into other sources. All information on the site is relating to essential oils and it is intended as guidance.
At Dankoleum we pride ourselves in presenting our products are 100% organic and without the interference of middlemen, hence the competitive price. All our product come directly from producers and are planted and looked after without the use of chemicals or anything artificial. Due to its natural property, the colours of the same products can sometimes vary in colour and strength of its scent.
You can place orders on the Website without wasting the time of creating an account, simply by choosing a product or products and finishing the process through a checkout. In the course of placing your order, you will have several chances to modify it to reduce the chances of errors. The actual money transactions are conducted via a third party - STRIPE (https://www.stripe.com) who is an authorised online bank merchant, or PAYPAL - most popular choice among buyers.
After completing the order, you will be sent acknowledgement by email. Once when you’ve received this order confirmation email, the legally binding contract between you and Dankoleum will come in force. We strongly advise you to check that the delivery details (name, address, postcode etc.) are correct, since we are unable to offer any Refunds for products either lost or delivered to the wrong address due to an error on your part.
We reserve the right, at our discretion, not to accept your order as a result of technical constraint, product not being available or for any other reason. All orders are subject to your credit/debit card being authorised.
We would like you to be utterly satisfied with the product you chose to buy. If you change your mind, however, or are not completely happy with the purchase we are quite content to offer a full refund on product price provided the product is undamaged and unused. The shipping price will be the responsibility of you unless the product arrived damaged or if it is not the one you ordered; in that case, the cost of return will be ours. Please inform us about the item(s) you want to return within 30 days of the receipt of the order.
If you wish to cancel your order, we would advise you to do it as soon as you can after placing the order. If the order hasn’t been sent, then the full refund will be issued. If the order has been sent, then the rules for return policy will apply, as described in the above paragraph.
The Distance Selling Regulation allows you to cancel your order within 7 days of the receipt of the goods. The cancellations are valid if they’re done in writing or by e-mail. Cancellations over the phone are not accepted.
We do have a high level of stock of all the goods presented on this website. If, however, we do run out of the specific product, we will back order it for you with a 10% discount if you choose to do so. If you are not happy with this option you will be entitled to a full refund. Back orders will be charged when they are shipped and you will be notified by email.
Dankoleum uses Royal Mail as the main courier, both within and outside the UK, hence the Royal Mail delivery charges apply. The charges depend on the quantity, weight and destination and are automatically calculated at the end of the ordering process. If you want to know them in advance, you can use this Royal Mail webpage - https://www.royalmail.com/price-finder.
The approximate shipping times are shown below:
UK – 1 to 3 days
Europe – 3 to 5 days
Rest of the World – circa 7 days
The shipping time is increasing significantly during Public Holidays, especially Christmas, so please make sure to place the order in time.
Once when the returned item(s) has safely arrived and checked, the refund will be issued to you. You are entitled to a full refund if the initial delivery was a mistake on our part. If not then the cost of shipping will be deducted from the refund. You’ll be notified via e-mail of your refund. Please allow 2-3 for the refunded money to show on your account.
The prices on this site are in British Pounds (GBP) and include Value Added Tax (VAT) at 20% for customers residing within the United Kingdom. Customers living in countries that are not in the UK are not charged VAT.
The prices will be amended from time to time, but those changes won’t have any effect in orders sent before the modification has been made.
All the content of this website, including text, photos, images, titles, logos, brand and associated software are protected by intellectual property rights and are property of Dankoleum. Accordingly, the use of them outside this website is strictly prohibited unless it has been agreed beforehand.
We warrant to you that our products are of satisfactory quality and fit for all that chosen product is produced to. We do not guarantee or warrant, however, that the use of our service will be secure and error-free. Also, we do not exclude our liability to you where it would be illegal to do so. If you suffer from the foreseeable result of us breaking this contract, we would take full responsibility. We supply the goods for domestic and private use and we are not responsible for any business losses which, directly or indirectly, may arise from it. In practical terms that means that we won’t be responsible for any loss or damage that is not foreseeable, nor will our directors and employees be liable for any injury, loss, claim or any damage, direct or indirect, of any kind including loss of profits, lost revenue, lost saving, loss of data, replacement costs and similar.
We won’t be held responsible for any delay or failure to follow our obligations under the conditions described if the delay or failure has arisen from the situation which is beyond our control. We would do utmost, however, to inform you about this and, if the delay or failure is not resolved within a reasonable time, we would offer you a full refund.
All the information that you leave on our website, as a part of the necessary step of processing the order is done by your consent in accordance with our Privacy Policy. You are liable to provide information that is accurate, truthful and legal.
“Dankoleum” and other segments displayed on our Website are trademarks of Dankoleum. The website, along with its content, graphics, logos, icons and names constitutes the trademark of Dankoleum, and can’t be used in connection with any other product or service that is no Dankoleum’s. These rights are protected by Intellectual Property Laws and we reserve these rights accordingly.
When ordering goods for delivery outside the United Kingdom, you may be subject to import duties, tax or other customs charges, which incur additional charges which are not included in price. These additional charges are to be paid by you as we can’t anticipate what they would be. They also vary from country to country so please make prior enquiries about them before you order anything from our website.
If our obligations, as described in these Terms, fail to comply this shall not constitute a waiver of such right or remedies by us and shall not relieve you from such obligations.
The right to amend or delete any part of the Website is held solely by Dankoleum.
This website, along with these Terms and other wholesome content is governed by and construed in accordance with the laws of England and Wales.
The English court will have jurisdiction over any claim or dispute regarding the use of this website’s terms and conditions.